Contacts
Address:
121 King Street, Melbourne Victoria 3000
Phone:
(617) 249-7900 - Office
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    Copyright © 2020 GemstonesCrystalsUSA. All Rights Reserved.

    Wholesale Information

    Shopping with CrystalsGemstonesUSA

    CrystalsGemstonesUSA is a wholesale to the trade only company!

    The prices listed are wholesale prices.

    Purchasing

    This website is for Wholesale Buyers Only (minimum order $50)

    (Wholesale Tax ID # required).

    To ensure that only qualified wholesale buyers purchase from this site, we have instituted the steps below. Thank you for your understanding.

    To use this site follow the 2 steps below,

    1. Start by creating a login account. To create a login account, click on the Login link in the upper right, or in the Login Status box, to bring up the Login Details screen. Click the New Account button to go to the New Account screen (it will also say Shopping Cart). Enter your name, email address, and create your own password. Then, click the Create Account button to submit the information.
    You will then come to the Welcome screen. It will say “Welcome (your name). To logout please click here.). At this point you have successfully created a Login Account. Your browser must accept cookies for this process to work.

    IMPORTANT: Even with an account, you will not see prices in the shopping cart, and we will not be able to process your order until you complete step 2 below.

    2. We will need your State Sales tax ID certificate to qualify you as a wholesale buyer. You may mail it or fax a copy to 212-653-0009 or scan and email to taxid@cryastalsgemstonesusa.com

    Once we receive and verify your tax ID#, we will add you to our wholesale buyers list and send notification that you are now able to complete your order. Please allow one business day for this process

    From that point forward, when you click the Login link, enter your email address and password, and you will be able to place an order. You will also be able to track your orders, leave items in your shopping cart so they will be there the next time you logon (if you choose to do so), and edit your account information.

    Shopping

    Because our inventory is large and complex it may be difficult to order certain items individually on the website. For these items we will have general photographs and descriptions of the items for sale.

    From this information you can enter your requirements in the NOTES field letting us know the quantity, size, and/or total weight of the items you are seeking. This will give you an idea of your total cost in the shopping cart. After we process the order we will contact you with details regarding cost, shipping, etc.

    If for any reason a specific item you select has become unavailable we will replace it with another of like kind as similar in appearance as possible and within a price differential not to exceed 20% on items under $25 and 10% on items from $26 – $100. For items outside these parameters we will contact you for approval before shipping. Items marked “Out of stock” means we have sold that specific unit. Usually we have more of those particular products in inventory and simply have not had an opportunity to replace the item. Should you want an item that is marked “Out of stock” include a note with your order. If we have more in stock we will endeavor to replace the item with a similar unit as close to the original as possible.”

    Mastercard, Visa, American Express, and Discover are accepted for payment unless other methods have been pre-arranged.

    Our Guarantee

    CrystalsGemstonesUSAguarantees you complete customer satisfaction. All merchandise comes to you with a money-back guarantee if you are not completely satisfied.

    Shipping Charges

    Our shipping charges are calculated using comparative sales values , weights, and locales. If your order includes large or heavy items the shipping charges shown upon checkout may be subject to revision. If this need occurs we will contact you for approval before shipping your order.

    Refund and Exchange Policy

    1. Refunds and exchanges will be given within 15 days of purchase providing all items are returned in the same condition recieved.

    2. Refunds will be made in the same manner as the original transaction.

    3. Defective or damaged items must be declared within 24 hours of receipt of merchandise.